Do not trust a courier company called DTDC. This is why!

Hi,

I have had a harrowing experience all of this afternoon trying to reach your offices.

My intent to try and call you was to simply to try and track a courier envelope sent by my brother, Mr. Ankush Bose from Kolkata, to the Amity University campus (Noida).

Let me first explain what the problem is.

The courier was sent by us through DTDC (No.: K41277866) on the 24th of May 2010 from Kolkata. The same was addressed to Amity Delhi, Noida Campus, Block E 2, Amity University Campus, Sector 125, Noida – 201303. According to your website, the same has been delivered on 27th May 2010. Though, the same has not been received by them (Amity University).

I need to know, whom have you handed over the courier to at Amity University.

I have called Customer care (33004444). It was only after one hour that I finally got to speak to a customer-care executive, after hearing your DTDC song about a thousand times.. The executive could not give me any details and mentioned the same information that is already available on the DTDC website, i.e., the same has got delivered on May 27th 2010 to the Admissions office.

When I mentioned my problem, the person advised me to lodge a complaint in order for me to get the information about who has received the courier and that person’s telephone number. I lodged a complaint as advised (Complaint No.: 25248).

The person mentioned that the procedure is that they will check with their Noida office, get the paper which has the information, scan the same and mail it me. And that it will take 2-3 days, but they will try to do it ASAP. The ID I have given is my personal email ID, namely, omtirtha@gmail.com

To this, I mentioned, isn’t it a lot easier if you simply give me the number of the Noida DTDC office, and I can call them up for the information directly. To which the executive gave me three numbers, which I am stating. They are: 0120-3082750, 0120-3082755, 0120-3082748. If luck shines, and any of them ring, nobody picks up. But, of the 100 times, I called, it probably rang only 6 or 7 times. So you very well understand the ringing probability that I am hinting at.

For the last 3 hours I have tried to run from pillar to post trying to get one small piece of information. I humbly request you to help me with information as soon as possible.

This courier contains a Demand Draft on which depends my brother’s admission at Amity University. I sincerely hope that you can understand the gravity of the situation because it is direct relation to a young boy’s career.

If this what we are to expect if we sent a courier through you, then I am sorry, this is the last time that I deal with you. However, considering the present problem that we are facing, I look forward to your support in receiving a solution to this problem at the earliest.

Please help me about this.

Tirtha N Bose


Associate Creative Director

Dentsu Communications Pvt. Ltd.
New Delhi, India
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